Terms & Conditions

Returns, Exchanges, Refunds, Item Descriptions

 

• • Returns and exchanges are not accepted.

• • Customers must read item descriptions, and view all images prior to checkout. Failure to read item descriptions is not grounds for a return, exchange, or refund.

• • All pieces sold by Scarabaeus Ceramics are handmade items and by nature will be one of a kind. Though the greatest care is taken when creating a set or collection, items will inevitably have minor variations in color, size, and shape. This is the nature of ceramics made by hand rather than factory-produced.

• • Colors of pottery may appear different based on the lighting and composition of your device’s screen, and the lighting under which the pottery was photographed.

• • Refunds are given in the event of damage in shipment. For a damage refund, you must email me with the following:

     

    • • Order number
    • • Proof of breakage in the form of photographs of the pottery
    • • Photographs of the packaging
    • • A photograph of the shipping label

• • Failure to provide the above details may result in a refusal of a refund.

Shipping

 

• • It is the responsibility of the customer to make sure they are entering the right shipping address when checking out. If address changes are requested prior to shipping, it may still be possible to change the address. However, if a package has already been mailed and is sent to an incorrect address that was entered by the customer during checkout, the package cannot be rerouted. You may be able to contact USPS to request a reroute as the recipient, but that can only be done by the purchaser as it is now their mail.

• • Refunds are not provided if a package is delivered to an incorrect address because of a customer error during checkout.

• • No refunds will be issued in the event of package theft upon delivery; once the items have been brought to the carrier, they are the party to contact. To file a claim with the USPS, visit usps.org.

• • All packages will be shipped either USPS or UPS – whichever is most affordable depending on package weight.

• • International shipments may be subject to additional taxes and import tariffs paid by the customer.

• • All packages will be processed within 10 business days of purchase.

• • Processing time does not include shipping time.

• • Due to continued delays in shipping, delivery dates can be estimated but not guaranteed.

Privacy Policies

 

• • Inquiries related to any of the questions addressed on the Frequently Asked Questions page may go unanswered.

• • For all other inquiries that aren’t addressed on the FAQs, please do reach out.

• • For privacy reasons, I cannot give out customer information. If you received a piece of pottery from me that you did not order, someone may have purchased it for you. I cannot tell you who purchased it for you unless the instructions have told me to leave a note.

Setting Expectations

Due to the nature of handmade items and the amount of time the ceramics process takes, some items may be out of stock for an indeterminate amount of time. It takes at least one week from the time the clay hits the pottery wheel to the time it comes out of the glaze kiln. I also sell my ceramics at in-person fairs, which influences the available inventory. I understand and acknowledge the frustration this may cause. If there is a piece or set that you have been waiting on and is time-sensitive (i.e. birthday gift, anniversary present), please reach out and the request will be reviewed; please take into account the amount of time it takes to make the piece(s), process them, and ship them to their new home.

Scarabaeus Ceramics reserves the right to refuse business in the event of hostile or inappropriate interactions from customers.